Returns & Exchange Policy

OUR POLICY

We fully understand the importance of handling your returned goods and resolving the issue within 7 working days of receiving it hence we need your kind cooperation with us to facilitate the process.

- All goods must be returned within 60 days from the original date of receipt with the original packaging intact. We promise to resolve any returns case within 7 days of receiving the parcel. 
- No cash refunds are allowed for all returned goods except for incorrect item sent.
- If exchange voucher is issued for return, only 1 voucher is allowed per order. Separate exchange vouchers cannot be issued per order. All exchange vouchers are only valid for 7 days from date of issue.
- The returned goods are your responsibility until they reached our premises.
- We strongly recommend you to opt for a postage service that allows tracking of parcel. 

HOW DO I RETURN AN ITEM/S FROM MY ORDER WHICH I AM NOT SATISFIED WITH ?

At MadebyFabrix, we endeavor to make every customer truly satisfied with their purchase. Hence we hope to provide a returns service that is hassle-free and fast at your convenience.

From the date of your original purchase receipt, you have 30 days to decide if you wish to return any item from your order. Do note we will take 7 working days to process your returns.

Simply print a copy of the Returns Note from this link.

Please ensure that the Returns Note is filled correctly with the necessary details such as Order Number and the preferred solution. Attach the Returns Note and mail the item/s back to our office at the following address:

Fabrix Pte Ltd
30 Kallang Place
#03-14
Singapore 339159

HAVE YOU RECEIVED MY RETURNED GOODS ?

As soon as your returned parcel reached our office, our customer service department will send you an email notification and your case will be logged and processing for exchange. In the unlikely event that you do not receive any email from us, kindly get in touch with our Customer Care and we will get back to you shortly.

If you have opted for registered postage service to return the goods to us, please inform us your tracking number when you contact us.

MY RETURN WAS PROCESSED BUT I HAVE NOT RECEIVED ANY REIMBURSEMENT ON DELIVERY CHARGES.

We will only reimburse delivery charges for incorrect item sent and defective items. If you have not received the refund, please get in touch with our Customer Care and we will reply you shortly.

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT.

We apologise if we have refunded the wrong amount to your account. Please get in touch with our Customer Care and we will resolve as soon as possible.

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